We specialise in all aspects of criminal investigations, proceedings and appeals

Complaints policy

We are committed to providing a high-quality legal service to our clients. This includes a commitment to putting things right when they go wrong. If you are unhappy with our service, or our charges, please contact Ali Hussain at this office: AHS Law Solicitors, Ashley House, 235-239 High Road, London N22 8HF, or by e-mail at ali.hussain@ahslaw.co.uk.

If you have special need which we should take into account due to language or disability, please let us know.

We will acknowledge receipt of your complaint within 5 days and aim to complete our investigation and respond to your complaint within 8 weeks of receipt.

If you do not agree with the outcome of our complaints process, or we fail to investigate it within 8 weeks, you can then complain to the Legal Ombudsman. Complaints to the Legal Ombudsman must usually be made within six months of our final response to your complaint.

The Legal Ombudsman can investigate complaints for up to six years from the date a problem occurred or within three years from when you found out about the problem.

Contact details: Legal Ombudsman, P.O. Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333 or email enquiries@legalombudsman.org.uk.

You may also be able to object to our invoice by applying to the Court for an assessment under Part III of the Solicitors Act 1974. If you exercise this right, you would be prevented from making a complaint to the Legal Ombudsman. In addition, if you apply to the Court for an assessment and if all or part of the invoice remains unpaid at the end of that assessment, we are entitled to charge interest. There are strict time limits that apply to this process and you may wish to seek independent legal advice.