1. AHS LAW is authorised and regulated by the Solicitors Regulation Authority to provide independent legal advice and representation in England and Wales under registration number: 625891. You can find more details about us at www.ahslaw.co.uk and www.sra.org.uk
2. Mr. Ali Hussain is the Owner & Principal Solicitor at this firm and will handle your case. From time to time, we may engage other lawyers to assist and any such person(s) will be experienced, suitably qualified and supervised directly by Mr Hussain.
3. Our normal office opening hours are Monday to Friday between 9 am and 5.30 pm. Please help us to maintain a high standard of service by making an appointment. Outside office hours, if there is an emergency, you may contact us on 07493 032827.
4. We will update you by telephone or in writing with progress on a regular basis and communicate with you in plain language.
5. In private fee cases we will update you on costs incurred on a regular basis and update you on whether the likely outcomes still justify the likely costs and associated risks.
6. We will update you on the likely timescales and any important changes in those estimates.
7. In addition to the service standards our responsibilities include:
We will take your instructions and advise you on the law, evidence and procedure.
We will advise you of any changes in the law and evidence relevant to your matter.
We will advise you of any circumstances and risks of which we are aware or consider to be reasonably foreseeable that could affect the outcome of your matter.
We will represent you at the Police Station, Court, Tribunal or other venue, as required.
8. Your responsibilities include:
You will provide us with clear, timely and accurate instructions.
You will provide all information and documentation required in connection with the matter.
You will safeguard any documents that are likely to be required for disclosure.
You will settle any request for payment of fees in a timely manner.
9. We are professionally and legally obliged to keep your affairs confidential.
10. We may be required by law to make a disclosure to the National Crime Agency where we know or suspect that a transaction may involve money laundering or terrorist financing. If we make such a disclosure, we may not be able to tell you that a disclosure has been made. We may have to stop working on your matter for a period of time and may not be able to tell you why.
11. We may outsource work to other lawyers, medical or forensic experts or other agencies for typing, translation, costing representation or research and preparation to assist with your matter. Confidential information from your file may therefore be made available in such circumstances. If you do not want your file to be outsourced please tell us as soon as possible.
12. In order to comply with procedural rules we may at certain times have to disclose information relevant to your case to a Court or other party involved in proceedings. We will not disclose any confidential information without discussing this with you first.
13. We use a secure electronic case management and IT system to store information and personal data. Our use of this information is subject to your instructions, data protection laws and our professional duty of confidentiality.
14. We will use our best endeavours to ensure that your confidential information is protected from illegal activity and take reasonable steps to minimise risk of hacking. This may include sending password protected digital documents or inviting you to a secure portal to access documents.
15. We will aim to communicate with you by such method as you may request. We may need to virus check discs or email. Unless you instruct us not to, we will communicate with you and others when appropriate by e-mail or fax but we cannot be responsible for the security of correspondence and documents sent by e-mail or fax.
16. If you give us your e-mail address we will assume we can use it to send e-mail and other documents unless you ask us not to. Please remember that the internet is not completely secure and that some confidential and sensitive material is best sent by other means.
17. Our work for you may require us to give information to third parties such as expert witnesses and other professional advisors.
18. External firms or organisations may conduct audits or quality checks on our practice including in relation to the quality mark standard of the Legal Aid Agency and Law Society of England and Wales. These external firms or organisations are required to maintain confidentiality in relation to your files. Please inform us if you would prefer for your papers to be withheld from inspection for these purposes. Work on your matter will not be affected in any way if you would prefer to withhold consent.
19. The person responsible for data protection compliance is Ali Hussain. You have a right of access under data protection legislation to the personal data that we hold about you and if you would like to make a request to know about this please let us know, preferably in writing stating “data subject access request”.
20. For further information about privacy please see our Privacy Notice.
21. We are committed to promoting equality and diversity in all of our dealings with clients, third parties and staff.
22. We will not tolerate any form of harassment, which includes unwanted conduct related to age, disability, gender reassignment, race, religion or belief, sex or sexual orientation, which has the purpose or effect of violating a person’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment.
23. We reserve the right to cease acting for any client immediately who harasses or abuses our staff, agents or any other person acting on our behalf.
24. If you instruct us on a private basis we will provide you with a separate document explaining our terms and conditions for private cases and setting out our fee structure in more detail.
25. In legal aid cases, we will discuss your eligibility for funding and assist you with making an application to the Legal Aid Agency. Further details about legal aid can be found at www.gov.uk website. Please note that legal aid is not always free and you may be expected to make a contribution from your income or savings toward the cost of your case.
26. You may terminate your instructions to us by giving notice in writing within 14 days of receiving this document without giving any reason.
27. If you are a client instructing us other than in the course of business the provisions of the Consumer Contracts Regulations 2013 may apply to the work we undertake for you and you may be entitled to cancellation or 'cooling-off' rights in certain circumstances. You will be advised where this is the case.
28. We may charge you for any work already undertaken at your request prior to the date of termination.
29. We will be entitled to keep all your papers and documents while there is money owing to us for our charges and expenses.
30. If at any stage you want us to stop acting, you must tell us this clearly in writing otherwise we may continue to charge you for work we do on your behalf.
31. We may decide to stop acting for you only with good reason, e.g. if you do not pay a bill or there is a conflict of interest or if we are professionally embarrassed.
32. We must give reasonable notice that we will stop acting for you. We will tell you the reason and give you notice in writing. If we should have to stop acting for you, you will be liable to pay our charges up until that point.
33. In legally aided cases, our fees are met by the Legal Aid Agency directly. You may remain liable for income and/or capital contributions due to the Legal Aid Agency in respect to work completed on your behalf. You must discuss any payments or refunds of contributions directly with the Legal Aid Agency.
34. We will store your personal data, files and papers securely.
35. After completing the work, we will retain your file and documents while there is still money owed to us for fees and expenses. Your original documents and any other papers belonging to you will then be returned.
36. We will also keep your file and papers for up to six years, except those papers that you ask to be returned to you. We keep files on the understanding that we can destroy those six years after the conclusion of your case. We will not destroy documents you ask us to deposit in safe custody.
37. If we take papers or documents out of storage in relation to continuing or new instructions to act for you, we will not normally charge for such retrieval. However we may charge you both for time spend producing the stored papers, reading, correspondence or other work necessary to comply with your instructions in relation to the retrieved papers.
38. Please see our Complaints Policy and Procedure.
39. We have a policy of professional indemnity insurance as required by law. If you require further details of our insurer, please contact us in writing.
40. No lawyer or member of staff at this firm accepts personal responsibility to you for any advice or assistance given to you or not given to you in relation to work that we carry out for you. You agree not to bring a claim against any lawyer or member of staff for any losses you incur as a result of the advice or work undertaken by us.
41. Any dispute or legal issue arising from our Terms of Business will be determined by the law of England and Wales, and considered exclusively by the courts of this jurisdiction.
42. We shall not be liable for any failure to perform, or delay in performing, any obligations (other than payment and indemnity obligations) if, beyond the control of either yourself or this firm, the performance of this contract becomes impossible through acts of terrorism, fuel strikes, severe weather, computer failure, power supply, industrial disputes and the significant absence of personnel due to illness or injury.
43. We shall not be liable for any loss or liability you incur as a result of your failure to provide complete and accurate instructions or your failure to comply with any rule, regulation, Court order or practice direction.